Privacy Policy

1. Introduction

This privacy policy explains how Direct Freight Solutions ("we", "us", "our") collects, uses, and protects personal information when you use our website at directfreightsolutions.co.uk.

We are committed to protecting your privacy and handling your data in a transparent, lawful manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

When you use our quote-request form or contact us, we may ask for:

• Full name
• Company name (optional)
• Email address
• Phone number
• Collection and delivery addresses
• Freight descriptions and transport requirements

2.2 Current Website Status

Important: The current version of this website is a static frontend. The quote-request form validates data in your browser but does not transmit, store, or send any personal information to our servers or any third party. No personal data is saved in cookies, local storage, or databases by this website.

When backend functionality is connected in the future, submitted enquiries will be stored securely and used solely for the purposes described in this policy.

2.3 Automatically Collected Information

Our web server may automatically collect standard technical data such as your IP address, browser type, and pages visited. This data is used for website security and performance purposes only.

3. How We Use Your Information

When the enquiry system is active, personal information will be used to:

• Process your freight enquiry or quote request
• Coordinate transport arrangements
• Communicate with you about your enquiry
• Improve our services

We will not use your information for marketing purposes without your explicit consent.

4. Legal Basis for Processing

We process personal data on the following legal bases:

• Legitimate interest: To respond to your enquiries and coordinate transport services.
• Consent: Where you explicitly provide consent, for example when submitting a quote request.
• Contractual necessity: To fulfil agreed transport arrangements.

5. Data Sharing

We may share your information with transport providers to the extent necessary to fulfil your freight requirements. We do not sell, rent, or share your personal data with third parties for marketing purposes.

6. Data Retention

We retain enquiry data for as long as reasonably necessary to fulfil the purposes for which it was collected, typically no longer than 24 months after the last interaction, unless a longer period is required by law.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or destruction. When backend functionality is implemented, data will be stored using encrypted connections and secure database practices.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

9. Cookies

For information about the cookies used on this website, please see our Cookie Policy.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us at:

Email: directfreightsolutions@hotmail.com

11. Complaints

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.

Last reviewed: October 2026